Return & Refund Policy
Here at JapaneseKnives.ca we want you to be satisfied. That is why we made our return policy simple: you can return any unopened, unused item in its original working condition in its original packaging at your expense up to 90 days from the date of purchase for an exchange or refund, minus the original shipping charges. The item must not show any signs of wear and tear, must not be damaged, or contain any other signs of use. If any product arrives at your destination damaged or not in working condition, or malfunctions during normal use, contact us directly and we will make arrangements to rectify the situation. Your satisfaction is our number one priority.
Within 90 days from your invoice date of purchase we will refund your purchase amount or exchange your product on any unused products. Products that have been used can be returned at the buyers expense for an equal exchange or in-store credit up to 90 days. Additional shipping charges will apply. No refunds after 90 days.
We reserve the right to make changes to our refund and returns policy at any time.
To begin the returns process, click here.